Bilkom is the largest wholesale distributor of Apple and Asus products with over 4500 distribution points in Turkey. The company specialize in the wholesales distribution of computers, computer peripheral equipment and computer software.
To place orders for large quantities of equipment requires multiple levels of approval based on amount and value of the order. This process was completely manual and heavily paper- based, leading to delays in orders, lost documents and limited process oversight. It also required the end- users to interact with SAP screens by creating forms and logging-in for approvals while the SAP system by many was perceived as too complex or difficult to use.
Instead of creating purchase orders in the SAP system, Bilkom created an easy-to-use PO form in eBA Workflow Management. eBA enabled the automation of the various approvals by setting-up rules and policies. Certain end-users no longer required an SAP license/seat to view or approve a PO form. Through its SAP integration, eBA auto-updates SAP ensuring a timely SAP process from POs to FI.
Time to Implement
Bilkom has estimated time-savings of more than 50%. Additional benefits include less need for costly SAP user licenses, elimination of lost paper and increased insights and control over the sales order process.
Post-sales and service
Bilkom’s after-sales service and warranty processes required many interactions between the consumer, sales channels, manufacturers, 3rd party service repair company and Bilkom. The AS-IS process was ‘broken’ with Bilkom no longer able to properly handle the volume in a timely manner. The process was predominantly paper- based requiring lots of manual labor, prone to data errors and data losses and with very limited controls.
The after-sales service process was greatly automated by using an integrated eBA Capture, Document Management, Workflow and SAP integration process solution. Capture is used to digitize and index the paper-based customer service request form. Workflow is used to then route the forms and equipment based on the type of service required (RMA or repair) and request approvals. Document management ensured control over the forms and content with easy- to-use search capabilities. Integration with SAP’s FI system created faster AP and AR executions and eliminated the need for manual SAP data entry.
Time to Implement
> 160 hours
Just for this after-sales service process, Bilkom has estimated time-savings of more than 75%. Additional benefits include higher customer satisfaction, a reduction in outstanding AR, less paper and better centralized storage and control over its documents.
Supply Chain process insights
Distribution is outsourced to a 3PL that interfaces with Bilkom’s SAP ERP. End- users found it cumbersome to create reports in SAP with tools such as BusinessObjects to provide them with insights into approved purchase orders, good receipts, time lines and discrepancies.
Instead of creating purchase orders in the SAP system, Bilkom created an easy-to-use purchase order form in eBA Workflow. eBA Dashboard allows the end-user to create, view and share a simple report showing and reconciling POs to Goods Receipts by automatically pushing and pulling data from SAP.
Time to Implement
Bilkom has estimated time-savings of more than 30%. Additional benefits include less need for costly SAP user licenses and increased insights and control over the supply chain process.