FAQ (Frequently Asked Questions)

Subscriptions

How can I subscribe for software on CWB Marketplace?

After select your software you can finish your order process. Subscription base licenses can be bought via credit card.

Can I cancel my subscription on CWB?

Yes you can cancel your subscription any time. Be careful about the instructions on product page. If you have any question please feel free to contact us.

Can I upgrade or extend my subscription?

Yes, but depends on the product or services that you selected, options are changing product by product. Generally you will pay difference after your upgrade being processed.

Can I buy lower package of any software?

It’s possible most of the products but mostly depends on the product subscription rules and periods. Please feel free to contact us.

How is pay as you go working on CWB Software Marketplace?

CWB Software Marketplace based on pay as you go model. You can use most of the products and solutions with pay as you go model.

Payments

What is the payment options

When you select one of the subscription products you should pay by credit card. System will follow subscription periods automatically. If you select one time licence or service packages you can pay via direct bank transfer or credit card.

Do you have mone back guarantee service?

Yes. If you would like to cancel your subscription or license, you will have refund  rest of the period after calculation. Monthly subscriptions will be calculated according to month period. Calculation will not be made by daily consumption. 

Can I pay my subscription by bank transfer?

Yes. You can contact us for your request.

Cancellations

How can I cancel my subscription?

You can cancel your subscription on your account management page or you can send us cancellation request from admin mail. After we check everything we will inform you about the processes. In general all cancellation process takes 5 workdays.

How can I activate my account after cancellation?

Your account will be active unless you want us to delete all account data. You can start use any product any time you want on CWB Software Marketplace. Totally pay as you go.

Reviews

How do I leave a review for products?

First you should create account. Only approved accounts can review. After account creation you can write your review. After approvement process (we check reviews in order to prevent discomfort) your review can be seen on product page.

Why was my review rejected by system?

Reviews should be clear and include product description and usage information. Reviews with add or unacceptable contents will not be approved. It’s not allowed to abuse.